Terms and conditions
Applicable to purchases from the SCANPAN webshop for EU countries other than Germany, Netherlands, Denmark and Norway (toggle the language selector for their specific markets).
Last updated: 24 August 2026
1. Scope
These terms and conditions apply to purchases of goods from the SCANPAN webshop for EU countries other than Germany, Netherlands, Denmark and Norway (toggle the language selector for their specific markets). The webshop is primarily intended for private consumers in the EU countries covered by this market.
If you purchase in the course of business, the consumer rights described in these terms apply only to the extent that you are considered a consumer under applicable law. A separate written business agreement takes precedence over these terms.
2. Seller and contact details
SCANPAN A/S
Industrivej 49
8550 Ryomgård
Denmark
Company registration no.: 80673612
Email: service@scanpan.dk
Telephone: +45 87 74 14 00
Customer service is available in English Monday to Thursday from 08:00 to 16:00 and Friday from 09:00 to 15:30 (Central European Time).
3. Ordering and conclusion of the contract
You select the goods you wish to purchase, add them to your shopping basket and complete the order at checkout. Before submitting your order, you can review and correct the information you have entered.
Once you have placed your order, you will receive an automatic order confirmation by email. The contract is concluded when SCANPAN sends the order confirmation, unless we subsequently have to reject the order because of an obvious error, such as a clear pricing error, or because the item unexpectedly cannot be supplied.
When the order is dispatched, you will receive an email with an invoice and tracking information, where available. Please check that your email address is correct. Contact customer service if you do not receive an order confirmation.
4. Prices and payment
Prices, applicable VAT, delivery charges and any other costs depend on the delivery country and are shown at checkout before you submit your order. The final amount and currency are also shown at checkout.
Available payment methods may include:
- Visa
- Mastercard
- PayPal
- Klarna
- Shop Pay
- Apple Pay
- Google Pay
The payment methods available for your order are shown at checkout. Payment is charged when the goods are dispatched. Depending on the payment method, the amount may be reserved on your account when the order is placed. If an order is dispatched in several shipments, payment may be charged as each shipment is sent. We will never charge more than the amount you approved.
Payment is processed by the payment providers connected to the selected payment method. The processing of personal data in connection with payment is described in our privacy policy.
5. Delivery
Delivery charges and carriers vary by delivery country. The available delivery option, carrier and price are shown at checkout. Free delivery is not offered for orders placed through the "Other countries"-market.
We aim to dispatch your order within 1–3 working days after the order is confirmed. Transit time after dispatch varies depending on the delivery country, carrier and local conditions. Any delivery estimate shown at checkout or in the shipping confirmation is an estimate and may be affected by circumstances outside SCANPAN's direct control. If an item is unexpectedly delayed or unavailable, we will contact you as soon as possible.
SCANPAN bears the risk for the goods until they are delivered to you. Your rights in the event of delay are governed by applicable consumer law.
6. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal. The period begins on the day on which you, or a person you designate other than the carrier, take physical possession of the goods. If an order consists of several goods delivered separately, the period begins when the last item is received.
Before the deadline expires, you must give us an unequivocal notice that you wish to withdraw from the purchase. Contact customer service at service@scanpan.dk before returning any goods. Please also use the returns form enclosed with your order. If you have lost the form, you can obtain a new copy from the Returns page.
You cannot withdraw from a purchase simply by failing to collect the goods or refusing delivery without also notifying us.
7. Returns following withdrawal
Contact customer service before returning any goods. Returns from the countries covered by this market are handled individually because the appropriate solution, carrier and return arrangements depend on the delivery country and the circumstances of the case.
- Contact customer service at service@scanpan.dk and provide your order number and the reason for the return.
- Complete the returns form enclosed with your order. If the form is lost, you can obtain a new copy from the Returns page.
- Wait for instructions from customer service before sending the goods. Depending on the circumstances, SCANPAN may arrange a return or offer another appropriate solution.
If customer service asks you to return the goods, the return will be arranged free of charge and the goods must be sent without undue delay and no later than 14 days after you have informed us that you wish to withdraw.
Where a return to Denmark is required, customer service may instruct you to send the goods to:
SCANPAN A/S
Energivej 75
8963 Auning
Denmark
Do not send goods without first receiving instructions from customer service. We do not accept parcels sent cash on delivery.
Pack the goods securely and retain any proof of shipment provided.
8. Condition of the goods and reduction in value
You are only liable for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. As a rule, you may inspect the goods in the same way as you would in a physical shop.
Original packaging is not a condition for exercising your right of withdrawal. However, missing or damaged packaging may be considered when assessing any reduction in value if the packaging is significant to the value of the goods.
9. Refunds following withdrawal
Refunds are processed using the original payment method and in accordance with applicable consumer law.
The refund will be made without undue delay and no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the goods back, or until you have provided evidence that the goods have been returned, whichever occurs first, unless customer service has confirmed that the goods do not need to be returned.
You will not be charged any fees by SCANPAN as a result of the refund. Any amount relating to a reduction in value may be deducted from the refund.
10. Defective goods and legal guarantee
When you purchase as a consumer, you are protected by the mandatory legal guarantee and consumer rights that apply to the purchase. These rights may vary depending on your country of residence and are not limited by these terms.
If the goods are faulty, damaged or otherwise not as agreed, contact us within a reasonable time after discovering the issue. Contact us at service@scanpan.dk or by telephone on +45 87 74 14 00 before returning the goods. Describe the issue as precisely as possible and include your order number.
Customer service assesses each case individually. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, a price reduction or a refund. Customer service may determine that the goods do not need to be returned.
If a return is required in connection with a justified claim, SCANPAN will arrange or cover the reasonable return shipping costs. Follow our instructions so that the goods are not returned using an unnecessarily expensive method.
The legal guarantee does not cover faults, damage or wear caused by incorrect use, insufficient maintenance, accidents or other damage-causing conduct.
11. Personal data
SCANPAN processes personal data in connection with your order, payment, delivery, return and customer service. You can read about the purposes, legal basis, recipients, retention periods and your rights in our privacy policy.
12. Complaints
If you wish to complain about a purchase, please first contact SCANPAN customer service at service@scanpan.dk. We will try to resolve the matter directly with you.
If we cannot find a solution, you may be entitled to submit the dispute to an appropriate alternative dispute resolution body in your country of residence. The relevant authority or consumer advice service in your country can provide information about the available procedure.
13. Governing law and disputes
These terms and purchases from the SCANPAN webshop are governed by Danish law. This choice of law does not deprive you of any mandatory consumer protection afforded by the law of your country of residence.
Disputes that cannot be resolved amicably or through an applicable alternative dispute resolution procedure may be brought before the competent courts in accordance with applicable law.