Cookies and Personal Data Policy (Privacy Policy)
Last updated: 12 August 2026
1. Who is responsible for processing your personal data?
SCANPAN A/S is the controller responsible for the processing of personal data described in this Privacy Policy.
SCANPAN A/S
Industrivej 49
8550 Ryomgaard
Denmark
Email: service@scanpan.dk
Telephone: +45 87 74 14 00
Contact person for data protection enquiries: Poul Lindberg.
SCANPAN A/S is established in Denmark and is not established in the United Kingdom.
[TO BE COMPLETED BEFORE PUBLICATION: Where required under the UK GDPR, SCANPAN A/S must appoint a representative established in the United Kingdom. The representative’s name and contact details must be added here.]
2. When does this Privacy Policy apply?
This Privacy Policy applies when you visit or use the UK version of our website, submit a product review, contact us through a contact form, email, telephone, chatbot or social media, or otherwise interact with content and services available through the website.
The UK website is primarily an information and product presentation website. It is not an online shop. Purchases, payments, deliveries and returns are therefore not covered by this Privacy Policy.
This Privacy Policy applies to SCANPAN activities directed at people in the United Kingdom.
3. What personal data do we process and why?
3.1 Website visits, cookies and analytics
Wen you visit our website, we may process information about your device and your use of the website.
This may include:
- IP address
- Browser and device information
- Operating system
- Language settings
- Approximate geographical location
- Pages visited
- Clicks and interactions
- Referral source
- Cookie identifiers and similar online identifiers
- Information about your interaction with products and content
We use this information to provide, operate and protect the website, remember necessary settings, identify and prevent technical problems, measure website performance and understand how visitors use the website.
Where you have given your consent, we may also use this information to analyse behaviour, measure advertising performance, personalise marketing and create or use audiences for advertising purposes.
Strictly necessary technologies are used where they are required to provide a secure and functional website. Analytics, personalisation and marketing technologies are used on the basis of your consent where consent is required.
You can change or withdraw your consent at any time through the cookie settings available on the website.
We use a consent solution configured for us by Grafikr to collect and record your cookie choices. Current information about the cookies and similar technologies used on the website, including their purposes, providers and storage periods, is available through the website’s cookie settings.
3.2 Contact forms and customer enquiries
When you contact us through a contact form, email, telephone, chatbot or social media, we process the information you provide and any other information needed to respond to and document your enquiry.
This may include:
- Name
- Email address
- Telephone number
- Information about the product or subject of your enquiry
- Images or files you choose to provide
- Your correspondence with us
We use this information to respond to your enquiry, provide product information, offer customer support and document how the enquiry was handled.
The processing may be necessary to take steps at your request before entering into a contract. In other cases, it is based on our legitimate interest in communicating with website visitors, answering enquiries, providing support and maintaining appropriate records.
Enquiries may be handled through Microsoft Outlook and other communication systems used by SCANPAN.
Please do not send us sensitive personal data or other information that is not necessary for us to respond to your enquiry.
3.3 Karla chatbot
The website includes a chatbot provided by Karla.
When you use the chatbot, we and Karla may process information such as:
- Your questions and messages
- Information you choose to provide
- Technical information about your device and session
- The pages or products connected with your enquiry
We use this information to answer questions, provide support, improve the relevance of responses and document conversations where necessary.
The processing is based on our legitimate interest in providing accessible customer support and responding to enquiries. Where the chatbot uses non-essential cookies or similar technologies, these will only be activated after the required consent has been given.
You should not provide sensitive personal data or information that is not relevant to your enquiry through the chatbot.
3.4 Product reviews
If you submit a product review, we may process information such as:
- Your name or display name
- Your email address
- Your rating
- The text of your review
- Images or other content you choose to include
- Information used to verify whether the review relates to a genuine product experience or purchase
- Technical information used to prevent fraud, spam and misuse
We use this information to receive, verify, publish and manage product reviews, prevent misuse and help other visitors make informed decisions about SCANPAN products.
The processing is based on your decision to submit a review and our legitimate interest in presenting authentic product experiences, managing the review service and protecting it against fraud and misuse.
When you submit a review, the review form will indicate which information may be published. Your email address will not normally be displayed publicly.
Published reviews may remain available for as long as they are relevant to the product concerned. Information used for verification and administration will be retained only for as long as necessary for those purposes.
We may use an external service provider to collect, verify, manage or display product reviews. Where applicable, that provider processes personal data on our behalf and in accordance with applicable data protection requirements.
You may contact us at service@scanpan.dk if you wish to ask a question about a review or request that personal information displayed in connection with your review be corrected or removed. Certain information may be retained where necessary to prevent misuse, document the authenticity of reviews or comply with legal obligations.
3.5 Social media
When you visit our social media profiles or interact with our posts, advertisements or private messages, we may process information such as:
- Your profile name
- Publicly available profile information
- Reactions and comments
- Messages
- Information you choose to provide to us
We use this information to communicate with you, respond to enquiries, moderate content and measure or personalise marketing.
The processing is based on our legitimate interest in communication and marketing and, where required, on your consent.
The relevant social media platform also processes personal data under its own terms and privacy information. Depending on the activity, the platform may act as an independent controller or may share responsibility for certain processing with us.
3.6 Maps, videos and embedded content
The website may include Google Maps, YouTube videos and other embedded content.
When you activate or interact with this content, the relevant provider may receive technical information about your device and information about how you use the embedded service.
Non-essential embedded content will only be loaded where the required consent has been given.
Google and YouTube may process information about the display of and interaction with maps, videos and related content.
Further information about active services and technologies is available through the cookie settings on the website.
3.7 Advertising and measurement
Where you have given the required consent, we may use technologies from Google, Meta and Pinterest to measure the effectiveness of advertising, understand interactions with our website, create advertising audiences and show more relevant advertisements.
Information used for these purposes may include:
- Cookie identifiers and similar identifiers
- IP address
- Browser and device information
- Pages viewed
- Clicks and interactions
- Referral source
- Information about interaction with products and content
We may also use Stape to support server-side tracking. The registered Stape server region used by SCANPAN is EU North in the Netherlands.
Marketing and measurement technologies are not activated before the required consent has been given. You can change or withdraw your consent through the cookie settings on the website.
We do not make decisions that produce legal or similarly significant effects for you solely through the automated processing described in this Privacy Policy.
4. Where do we obtain personal data?
We generally obtain personal data directly from you when you use the website, submit a product review, contact us or interact with our chatbot or social media content.
We may also receive technical and usage information from your device, browser, cookies and similar technologies.
Where you interact with SCANPAN through a social media platform, product review service or another third-party service, we may receive information from that provider in accordance with your settings and the provider’s terms.
5. Who receives personal data?
We only disclose personal data where this is necessary for the purposes described in this Privacy Policy, required by law or based on your consent.
Recipients and processors may include:
- Shopify, as the provider of the website platform, hosting and related website functionality
- Microsoft Outlook and other Microsoft services used for email and communication
- Karla, as the provider of the website chatbot and support functionality
- Providers used to collect, verify, manage or display product reviews
- Google, in connection with Google Analytics 4, Google Ads, Google Maps and YouTube
- Meta, in connection with advertising, Meta Pixel and conversion measurement
- Pinterest, in connection with advertising and measurement
- Stape, in connection with server-side tracking
- Grafikr, in connection with the website’s consent and cookie solution
- IT, hosting, analytics and technical service providers that help us operate and protect the website
- Professional advisers, public authorities and other recipients where disclosure is necessary to comply with legal obligations or to establish, exercise or defend legal claims
Service providers acting on our behalf may only process personal data in accordance with our instructions and applicable data protection requirements.
We also use Google Search Console to analyse technical search performance and the website’s visibility in search results. Google Search Console primarily provides aggregated information about search rankings and website traffic and is not, in itself, used as cookie-based tracking of individual website visitors.
6. International transfers
SCANPAN A/S is established in Denmark. Personal data collected through the UK website may therefore be transferred to and processed in Denmark and other countries outside the United Kingdom.
Some of our service providers or their subprocessors may also process personal data in other countries, including the United States.
Where personal data is transferred outside the United Kingdom, we use a valid transfer mechanism where required. This may include UK adequacy regulations, an applicable data protection framework, the United Kingdom’s International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses or another lawful transfer mechanism together with appropriate supplementary safeguards.
You may contact us if you would like further information about the transfer mechanism used for a particular service provider.
7. How long do we retain personal data?
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or to comply with legal obligations.
The retention period depends on the type of information, the purpose for which it is processed and any legal or documentation requirements.
Information relating to contact forms, chatbot conversations and other enquiries is retained for as long as necessary to respond to and document the enquiry and to handle any subsequent questions or legal claims.
Published product reviews may remain available for as long as they are relevant to the product concerned. Related administrative and verification information is retained only for as long as necessary to manage the review, prevent misuse and document its authenticity.
Technical records and security information are retained for as long as necessary to operate and protect the website, investigate errors and prevent misuse.
Information processed on the basis of consent is processed until you withdraw your consent or until the information is no longer required for the stated purpose, unless we are permitted or required to retain it on another legal basis.
Information about specific cookies and their storage periods is available through the cookie settings on the website.
8. Cookies and consent
The website uses strictly necessary cookies and similar technologies required for security, website functionality and the storage of your privacy choices.
Cookies and similar technologies used for analytics, personalisation, advertising and non-essential embedded content are only activated where permitted and after the required consent has been given.
Visiting the website does not in itself constitute consent to non-essential cookies or other non-essential tracking.
The current purposes, providers, cookies and storage periods are described in the cookie settings on the website. You can also use the cookie settings to change or withdraw your consent.
Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
You can also configure your browser to restrict or delete cookies. Blocking strictly necessary cookies may prevent parts of the website from functioning correctly.
9. Your rights
Depending on the circumstances and applicable data protection rules, you may have the right to:
- Request access to the personal data we process about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data
- Request restriction of the processing of your personal data
- Object to processing based on our legitimate interests
- Object at any time to processing of your personal data for direct marketing purposes
- Receive personal data you have provided to us in a structured, commonly used and machine-readable format and request its transfer where the conditions for data portability are met
- Withdraw your consent with effect for the future
- Request information about safeguards used for certain international transfers
Your rights may be restricted in certain circumstances. For example, we may be legally required to retain information or may need it to establish, exercise or defend a legal claim.
We may ask you to provide information needed to confirm your identity before responding to a request.
If you wish to exercise your rights, please contact us at service@scanpan.dk.
10. Complaints
If you are concerned about how we process your personal data, please contact us so that we have an opportunity to address your enquiry or complaint.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: www.ico.org.uk
Telephone: 0303 123 1113
As SCANPAN A/S is established in Denmark, you may also contact the Danish supervisory authority:
Datatilsynet
www.datatilsynet.dk
11. Children’s personal data
The website is intended for a general audience and is not specifically directed at children.
We do not knowingly request personal data from children through the website. If you believe that a child has unnecessarily provided personal data to us, please contact us so that we can assess and, where appropriate, delete the information.
12. Security
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access and unauthorised disclosure.
Access to personal data is restricted to employees and service providers who need the information for a legitimate business purpose.
No method of transmission or storage is completely secure. We therefore regularly assess and update our security measures where appropriate.
13. Links to other websites
The website may contain links to websites and services operated by other organisations.
SCANPAN is not responsible for how those organisations process personal data. You should review the privacy information provided by the relevant website or service before providing personal data.
14. Changes to this Privacy Policy
We may update this Privacy Policy if our processing activities, website services or applicable legal requirements change.
The current version will be published on the website together with the date of the latest update. We will provide appropriate notice of material changes where required.
Last updated: 12 August 2026
1. Who is responsible for processing your personal data?
SCANPAN A/S is the controller responsible for the processing of personal data described in this Privacy Policy.
SCANPAN A/S
Industrivej 49
8550 Ryomgaard
Denmark
Email: service@scanpan.dk
Telephone: +45 87 74 14 00
Contact person for data protection enquiries: Poul Lindberg.
SCANPAN A/S is established in Denmark and is not established in the United Kingdom.
[TO BE COMPLETED BEFORE PUBLICATION: Where required under the UK GDPR, SCANPAN A/S must appoint a representative established in the United Kingdom. The representative’s name and contact details must be added here.]
2. When does this Privacy Policy apply?
This Privacy Policy applies when you visit or use the UK version of our website, submit a product review, contact us through a contact form, email, telephone, chatbot or social media, or otherwise interact with content and services available through the website.
The UK website is primarily an information and product presentation website. It is not an online shop. Purchases, payments, deliveries and returns are therefore not covered by this Privacy Policy.
This Privacy Policy applies to SCANPAN activities directed at people in the United Kingdom.
3. What personal data do we process and why?
3.1 Website visits, cookies and analytics
Wen you visit our website, we may process information about your device and your use of the website.
This may include:
- IP address
- Browser and device information
- Operating system
- Language settings
- Approximate geographical location
- Pages visited
- Clicks and interactions
- Referral source
- Cookie identifiers and similar online identifiers
- Information about your interaction with products and content
We use this information to provide, operate and protect the website, remember necessary settings, identify and prevent technical problems, measure website performance and understand how visitors use the website.
Where you have given your consent, we may also use this information to analyse behaviour, measure advertising performance, personalise marketing and create or use audiences for advertising purposes.
Strictly necessary technologies are used where they are required to provide a secure and functional website. Analytics, personalisation and marketing technologies are used on the basis of your consent where consent is required.
You can change or withdraw your consent at any time through the cookie settings available on the website.
We use a consent solution configured for us by Grafikr to collect and record your cookie choices. Current information about the cookies and similar technologies used on the website, including their purposes, providers and storage periods, is available through the website’s cookie settings.
3.2 Contact forms and customer enquiries
When you contact us through a contact form, email, telephone, chatbot or social media, we process the information you provide and any other information needed to respond to and document your enquiry.
This may include:
- Name
- Email address
- Telephone number
- Information about the product or subject of your enquiry
- Images or files you choose to provide
- Your correspondence with us
We use this information to respond to your enquiry, provide product information, offer customer support and document how the enquiry was handled.
The processing may be necessary to take steps at your request before entering into a contract. In other cases, it is based on our legitimate interest in communicating with website visitors, answering enquiries, providing support and maintaining appropriate records.
Enquiries may be handled through Microsoft Outlook and other communication systems used by SCANPAN.
Please do not send us sensitive personal data or other information that is not necessary for us to respond to your enquiry.
3.3 Karla chatbot
The website includes a chatbot provided by Karla.
When you use the chatbot, we and Karla may process information such as:
- Your questions and messages
- Information you choose to provide
- Technical information about your device and session
- The pages or products connected with your enquiry
We use this information to answer questions, provide support, improve the relevance of responses and document conversations where necessary.
The processing is based on our legitimate interest in providing accessible customer support and responding to enquiries. Where the chatbot uses non-essential cookies or similar technologies, these will only be activated after the required consent has been given.
You should not provide sensitive personal data or information that is not relevant to your enquiry through the chatbot.
3.4 Product reviews
If you submit a product review, we may process information such as:
- Your name or display name
- Your email address
- Your rating
- The text of your review
- Images or other content you choose to include
- Information used to verify whether the review relates to a genuine product experience or purchase
- Technical information used to prevent fraud, spam and misuse
We use this information to receive, verify, publish and manage product reviews, prevent misuse and help other visitors make informed decisions about SCANPAN products.
The processing is based on your decision to submit a review and our legitimate interest in presenting authentic product experiences, managing the review service and protecting it against fraud and misuse.
When you submit a review, the review form will indicate which information may be published. Your email address will not normally be displayed publicly.
Published reviews may remain available for as long as they are relevant to the product concerned. Information used for verification and administration will be retained only for as long as necessary for those purposes.
We may use an external service provider to collect, verify, manage or display product reviews. Where applicable, that provider processes personal data on our behalf and in accordance with applicable data protection requirements.
You may contact us at service@scanpan.dk if you wish to ask a question about a review or request that personal information displayed in connection with your review be corrected or removed. Certain information may be retained where necessary to prevent misuse, document the authenticity of reviews or comply with legal obligations.
3.5 Social media
When you visit our social media profiles or interact with our posts, advertisements or private messages, we may process information such as:
- Your profile name
- Publicly available profile information
- Reactions and comments
- Messages
- Information you choose to provide to us
We use this information to communicate with you, respond to enquiries, moderate content and measure or personalise marketing.
The processing is based on our legitimate interest in communication and marketing and, where required, on your consent.
The relevant social media platform also processes personal data under its own terms and privacy information. Depending on the activity, the platform may act as an independent controller or may share responsibility for certain processing with us.
3.6 Maps, videos and embedded content
The website may include Google Maps, YouTube videos and other embedded content.
When you activate or interact with this content, the relevant provider may receive technical information about your device and information about how you use the embedded service.
Non-essential embedded content will only be loaded where the required consent has been given.
Google and YouTube may process information about the display of and interaction with maps, videos and related content.
Further information about active services and technologies is available through the cookie settings on the website.
3.7 Advertising and measurement
Where you have given the required consent, we may use technologies from Google, Meta and Pinterest to measure the effectiveness of advertising, understand interactions with our website, create advertising audiences and show more relevant advertisements.
Information used for these purposes may include:
- Cookie identifiers and similar identifiers
- IP address
- Browser and device information
- Pages viewed
- Clicks and interactions
- Referral source
- Information about interaction with products and content
We may also use Stape to support server-side tracking. The registered Stape server region used by SCANPAN is EU North in the Netherlands.
Marketing and measurement technologies are not activated before the required consent has been given. You can change or withdraw your consent through the cookie settings on the website.
We do not make decisions that produce legal or similarly significant effects for you solely through the automated processing described in this Privacy Policy.
4. Where do we obtain personal data?
We generally obtain personal data directly from you when you use the website, submit a product review, contact us or interact with our chatbot or social media content.
We may also receive technical and usage information from your device, browser, cookies and similar technologies.
Where you interact with SCANPAN through a social media platform, product review service or another third-party service, we may receive information from that provider in accordance with your settings and the provider’s terms.
5. Who receives personal data?
We only disclose personal data where this is necessary for the purposes described in this Privacy Policy, required by law or based on your consent.
Recipients and processors may include:
- Shopify, as the provider of the website platform, hosting and related website functionality
- Microsoft Outlook and other Microsoft services used for email and communication
- Karla, as the provider of the website chatbot and support functionality
- Providers used to collect, verify, manage or display product reviews
- Google, in connection with Google Analytics 4, Google Ads, Google Maps and YouTube
- Meta, in connection with advertising, Meta Pixel and conversion measurement
- Pinterest, in connection with advertising and measurement
- Stape, in connection with server-side tracking
- Grafikr, in connection with the website’s consent and cookie solution
- IT, hosting, analytics and technical service providers that help us operate and protect the website
- Professional advisers, public authorities and other recipients where disclosure is necessary to comply with legal obligations or to establish, exercise or defend legal claims
Service providers acting on our behalf may only process personal data in accordance with our instructions and applicable data protection requirements.
We also use Google Search Console to analyse technical search performance and the website’s visibility in search results. Google Search Console primarily provides aggregated information about search rankings and website traffic and is not, in itself, used as cookie-based tracking of individual website visitors.
6. International transfers
SCANPAN A/S is established in Denmark. Personal data collected through the UK website may therefore be transferred to and processed in Denmark and other countries outside the United Kingdom.
Some of our service providers or their subprocessors may also process personal data in other countries, including the United States.
Where personal data is transferred outside the United Kingdom, we use a valid transfer mechanism where required. This may include UK adequacy regulations, an applicable data protection framework, the United Kingdom’s International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses or another lawful transfer mechanism together with appropriate supplementary safeguards.
You may contact us if you would like further information about the transfer mechanism used for a particular service provider.
7. How long do we retain personal data?
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or to comply with legal obligations.
The retention period depends on the type of information, the purpose for which it is processed and any legal or documentation requirements.
Information relating to contact forms, chatbot conversations and other enquiries is retained for as long as necessary to respond to and document the enquiry and to handle any subsequent questions or legal claims.
Published product reviews may remain available for as long as they are relevant to the product concerned. Related administrative and verification information is retained only for as long as necessary to manage the review, prevent misuse and document its authenticity.
Technical records and security information are retained for as long as necessary to operate and protect the website, investigate errors and prevent misuse.
Information processed on the basis of consent is processed until you withdraw your consent or until the information is no longer required for the stated purpose, unless we are permitted or required to retain it on another legal basis.
Information about specific cookies and their storage periods is available through the cookie settings on the website.
8. Cookies and consent
The website uses strictly necessary cookies and similar technologies required for security, website functionality and the storage of your privacy choices.
Cookies and similar technologies used for analytics, personalisation, advertising and non-essential embedded content are only activated where permitted and after the required consent has been given.
Visiting the website does not in itself constitute consent to non-essential cookies or other non-essential tracking.
The current purposes, providers, cookies and storage periods are described in the cookie settings on the website. You can also use the cookie settings to change or withdraw your consent.
Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
You can also configure your browser to restrict or delete cookies. Blocking strictly necessary cookies may prevent parts of the website from functioning correctly.
9. Your rights
Depending on the circumstances and applicable data protection rules, you may have the right to:
- Request access to the personal data we process about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data
- Request restriction of the processing of your personal data
- Object to processing based on our legitimate interests
- Object at any time to processing of your personal data for direct marketing purposes
- Receive personal data you have provided to us in a structured, commonly used and machine-readable format and request its transfer where the conditions for data portability are met
- Withdraw your consent with effect for the future
- Request information about safeguards used for certain international transfers
Your rights may be restricted in certain circumstances. For example, we may be legally required to retain information or may need it to establish, exercise or defend a legal claim.
We may ask you to provide information needed to confirm your identity before responding to a request.
If you wish to exercise your rights, please contact us at service@scanpan.dk.
10. Complaints
If you are concerned about how we process your personal data, please contact us so that we have an opportunity to address your enquiry or complaint.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: www.ico.org.uk
Telephone: 0303 123 1113
As SCANPAN A/S is established in Denmark, you may also contact the Danish supervisory authority:
Datatilsynet
www.datatilsynet.dk
11. Children’s personal data
The website is intended for a general audience and is not specifically directed at children.
We do not knowingly request personal data from children through the website. If you believe that a child has unnecessarily provided personal data to us, please contact us so that we can assess and, where appropriate, delete the information.
12. Security
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access and unauthorised disclosure.
Access to personal data is restricted to employees and service providers who need the information for a legitimate business purpose.
No method of transmission or storage is completely secure. We therefore regularly assess and update our security measures where appropriate.
13. Links to other websites
The website may contain links to websites and services operated by other organisations.
SCANPAN is not responsible for how those organisations process personal data. You should review the privacy information provided by the relevant website or service before providing personal data.
14. Changes to this Privacy Policy
We may update this Privacy Policy if our processing activities, website services or applicable legal requirements change.
The current version will be published on the website together with the date of the latest update. We will provide appropriate notice of material changes where required.