Top 5 customer service questions
Top 5 questions for our customer service team
Here are the answers to five questions our customer service team is often asked.
1. Is my SCANPAN cookware suitable for induction?
Whether your cookware works on induction depends on the range and its base. Look for the induction symbol on the product or check the product description. You can also read Good to know about induction.
2. Why has my pan warped?
Sudden temperature changes can cause cookware to warp. Let a hot pan cool before cleaning it with cold water. Heat it gradually and avoid unnecessarily high temperatures.
3. Can I use my pan or pot in the oven?
SCANPAN cookware is ovenproof up to 250°C, including lids and handles. Find more tips in Use your pots and pans in the oven.
4. Why does food stick to my pan?
Grease and food residue can reduce the performance of the nonstick coating. Clean the pan thoroughly after every use with warm water, washing-up liquid and a soft brush or sponge. See our Use and care guide.
5. Can I keep using a pan with a damaged coating?
The coating is PFOA-free and developed for food contact. If it is visibly damaged, we still recommend having the pan assessed or replacing it, as its nonstick performance may be reduced.
